How can you provide a high-quality patient experience in a cost effective way?


Oxleas NHS Trust serve patients in the South London and Kent area. They are currently undertaking a programme of updating their 125 sites, and turned to Integrity to help them redesign the signage and patient reception areas, with an emphasis on the welcome desk.

With the recent development of a new brand identity, Oxleas realised they needed this to be considered in terms of 3D spaces, not just as a 2D design for print and digital. Having seen our successful work developing Kent Police’s reception areas, Oxleas asked us to help.

We worked with the Oxleas’ team to develop the design of external and internal signage and customer reception areas. We extended the Oxleas’ design philosophy across all of the materials and finishes within the environment.

We developed a dynamic customer welcome desk solution which can be adapted to different size spaces, and designed a modular wall panel system to organise information and leaflets alongside on-screen displays.

The first reception spaces were piloted by Integrity alongside architects and manufacturers to ensure the new designs could be adapted to the built environment. The new reception elements and finishes took account of the specialist requirements of medical environments, while at the same time demonstrating low costs and best value.

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Allingham Barn, Summerhill Road, Marden, Kent, TN12 9DB